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favorite this post RM7000~ Japanese Speaking 日本語 Customer Support Consultant (Malaysia - Bangsar South) hide this posting unhide

compensation: Performance incentive, EPF, SOCSO, RM100 Transportation allowance, Performance Bonus, Medical Claim
employment type: full-time

You will be part of the largest, independent process transformation companies in the world.
As a bilingual Customer Support Consultant for Online shopping website, you will provide first class customer service clients via phone and e-mail. You are also expected to:

• Assist customers primarily via Japanese (Nihonggo) language
• Use provided tools and resources to resolve customer issues
• Adhere to client-defined processes and procedures and company policies
• Meet or exceed minimum requirements for productivity, availability and quality requirements
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and
actions taken.

MINIMUM QUALIFICATIONS:
•Working experiences; fresh graduates are also encouraged to apply
•Minimum SPM
•Working knowledge on Microsoft Office applications
• Excellent Japanese (Nihongo) written and verbal communication skills
• Intermediate English proficiency skills
• Strong Customer Service Skills
• Able to work in shifts (Night shift required)
• Willing to work in Bangsar South, Kuala Lumpur, Malaysia for at least 6 months.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6725410319

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